Frequently Asked Questions
Everything you need to know about shopping with Libiyi
How can I track my order?
Once your order has shipped, you will receive an email notification with a tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unused, in their original packaging, and in the same condition that you received them.
Which payment methods do you accept?
Libiyi accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
How long does shipping usually take?
Standard shipping typically takes 5-10 business days depending on your location. Expedited shipping options are available at checkout for faster delivery.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination and will be calculated during the checkout process.
How can I contact customer support?
Our dedicated support team is available 24/7. You can reach us via the 'Contact Us' page on our website or by emailing [email protected].